Privacy Policy

Privacy Policy for Schar Heating & Cooling

Effective Date: September 6, 2024

At Schar Heating & Cooling, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you do not agree with the terms, please do not access the site or use our services.

1. Information We Collect

We collect the following types of information:

A. Personal Information
When you engage with us through our website or by phone, we may collect personal data that you voluntarily provide, such as:

Name
Contact details (phone number, mailing address)
Service request details (type of service requested, preferred appointment date)

B. Automatic Information
We collect certain information automatically when you visit our website, such as your IP address, browser type, access times, and pages viewed. We use cookies and similar tracking technologies to enhance your experience.

2. How We Use Your Information

Schar Heating & Cooling uses your information in the following ways:

Service Delivery: To process your requests, schedule services, and communicate with you about your service appointments.
Customer Support: To respond to your inquiries, provide technical support, and address any issues.
Marketing: With your consent, we may send you marketing materials, promotions, or newsletters. You can opt-out of these communications at any time.
Analytics: To analyze website traffic, improve our services, and enhance user experience.
Compliance: To comply with applicable laws, regulations, and contractual obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

Service Providers: We may share your information with trusted third-party service providers, such as scheduling systems (e.g., ServiceTitan) and marketing platforms, solely to assist us in providing our services to you.
Compliance with Law: We may disclose your personal information if required by law, legal process, or government request.
Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred to the new owner.

4. Opt-In and Opt-Out

Opt-In Consent
When you provide us with your contact information, such as your phone number, you may opt-in to receive communications from us. By opting in, you agree to receive text messages, calls, and emails from Schar Heating & Cooling for marketing and service-related purposes.
You will always have the option to opt out of such communications by replying “STOP” to text messages or by contacting us at the phone number below.

Opt-Out
You may opt-out of receiving marketing communications from us by calling us. However, even after opting out, we may still send you non-marketing communications, such as those related to service updates or your account.

5. Security of Your Information

We take the security of your personal information seriously and implement a variety of security measures to safeguard your data, including encryption and secure storage. However, no data transmission over the Internet or storage system can be guaranteed 100% secure. If you have any concerns about the security of your information, please contact us.

6. Data Retention

We will retain your personal information for as long as it is necessary to provide the services you have requested or as required by law. If you wish to have your personal data deleted, please contact us to submit a request.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: You can request that we correct any inaccurate or incomplete information.
Deletion: You may request the deletion of your personal information, subject to legal requirements.
Objection: You may object to the processing of your personal information for marketing purposes.

To exercise any of these rights, please contact us using the information below.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete that information.

9. Third-Party Links

Our website may contain links to third-party websites. Schar Heating & Cooling is not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website with a new effective date. We encourage you to review this policy periodically.